Service

We’re ACES at Service!

We provide factory authorized service for nearly all test chamber manufacturers, including being a Tenney service center for over 40 years. Maintaining our own fleet of more than 400 rental chambers of various makes, types and sizes is priceless experience for our service department when we are called on to support your machines.

Aircraft is an industry leader in field service support dedicated to continual improvement in technical knowledge, application, and efficiency. We set the highest standard by which others can be measured. Our Goal is our devotion to both the customer’s immediate needs and long-term cost savings and success; to be regarded as the customer’s strategic partner and further as an indispensable asset to the customer’s ongoing operations.

As exemplary as our service is, we can only do so much without becoming a larger company than we wish to be. We strive to limit our on-site environmental chamber service territory to about 200 miles from our headquarters in Rochester, NY. We already support a huge population of Upstate New York service customers in the cities of Buffalo, Batavia, Rochester, Syracuse, Corning, Elmira, Binghamton, Utica and Albany. For requests for service beyond our preferred limits, we’ll make every effort to connect you with a worthy company to call.

 

We maintain a database of expert chamber service colleagues around the country with whom we network to support chamber users everywhere. For those cases where a nearby test chamber expert cannot be found, we can often offer phone consultations and troubleshooting. Furthermore, we are able to guide local mainstream service providers through the many more complex and mysterious procedures associated with these machines.

We respond to emergencies swiftly and are world-class troubleshooters. We are committed to saving our customers money through wise choices. The counsel we provide our customers is drawn from the perspective of: “How would we proceed if it was OUR money we were spending”?

 
Try to minimize bureaucracy and other obstacles to our performing our duties. Follow our recommendations as much as possible.

We provide expert care for all the industry’s premium manufacturers, including: Allegan, American Research, Associated Environmental, AES, B-M-A, Bemco, Blue M, Cincinnati Sub-Zero – CSZ, Conrad, Despatch, Envirotronics, Environmental Specialties – ESI, Espec, Forma, FTS, Harris, Hotpack, Kelvinator, Labline, Lunaire, Missimers, Neslab, New Brunswick Scientific, Norlake, PGC Aminco, Polycold, Precision Scientific, RapidTherm, Ransco, Revco, Rush, Russells, Sexton, Shrader Scientific, So-Low, Standard Environmental – SES, Tenney, TestEquity, Thermodynamic Engineering, Thermotron, Virtis, Vista, Webber Environmental, Weiss and Western Environmental.